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Re: £ 100 Amazon voucher not received

olivia_c
Joining in

Hi all,

I've had a similar issue with this and was wondering if you could help me.

I have now passed the 120 days limit and no sign of my £100 Amazon gift voucher.

I received an email on 13/03/2022 with the subject "an update on your gift" and another email which includes the CH number.

Broadband was installed on the 19/03/2022.

Could you help me with this please?

5 REPLIES 5

Megan_L
Forum Team
Forum Team

Hi Olivia_c, 

Thanks for using the forums to get this issue looked into with your Amazon voucher, I am sorry if it's been causing some concern for you.

Can I ask which 3rd party company you received the voucher through please? 

Do you also have any conformation Emails about the voucher that you could post on here? (Be careful not to show any personal/acc details)

Thanks,

Megan_L

 

5B0DF593-3AD9-403E-B451-D42B4559CDF2.jpeg

Hi Megan_L,

Thanks for getting back to me.

I received this email (screenshot attached) and then the 10 digit CH number in another email.

 

 

Thank you for that information. On any of the emails have they asked for a WS number?

^Martin

Hi Martin,

No, they haven't asked for a WS number.

Many thanks,

Olivia

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks for the response, 

To investigate this I've dropped you a PM.

You'll find the message within the purple envelope icon.

Regards,

Kain