QuickStart not delivered

[MTetradis]

I am a new customer with virgin and after completing my registration I received two emails, a pre contract email and a webteam emai, neither of which have an account number. The date on which my QuickStart was supposed to be delivered has passed and I have received not further contact or information from virgin. I am currently without internet and need this resolved quickly.

[VM-Jon]

Hi @MTetradis 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon