QuickStart install pack delivery date in past

[McDamon]

Hi,

I'm a new customer (order created 21st Jan), for self-install on my house move-in date of 14th Feb. I've just received an email stating:

We're sending your QuickStart install pack very soon, but unfortunately we can’t give you the slot you picked on our website.

It'll now arrive with you on <14/01/23> between 8am and 9pm. 

Note the delivery date...in the past. Could I please make sure that the delivery date is corrected to the 14th Feb? Noting that I cannot receive before then at my new address as I wouldn't have moved in. I've checked my order summary and the chosen delivery date is definitely 14.02.2023.

Thanks!

- McDamon 

[Martin_N]

Hi McDamon,

Thank you for your post and welcome to the community. 

Our apologies for the incorrect date being advised in the email. 

That would be for February and not January.

^Martin