Hi
so I’ve been on a rolling contract for a good year and half and a few months back got offered to try the 1gig services. I done a web chat and asked to go ahead knowing if I didn’t like it I could cancel within 14days,to which I didn’t like it. During the chat I asked if I cancel the 1gig service will I go back to a rolling contract which they replied “yes”. So I thought good I’ll try it but didn’t think anything of it and cancelled it 10days later. Few m months later my internet got worse n worse to that I posted for help on here and finally got an engineer out. His words are you wouldn’t of seen any advantage with 1gig and surprised I’m getting a healthy speed due to the mess of the cables and shoddy work, today my cables are being re laid inside and out. Few weeks back I went on my contract details and it has me in a new 18 month deal ending March 2023 which I didn’t agree or ask for. I done web chat and asked for a copy of the conversation and she said it’ll take upto 30days and I still haven’t got it.
I hope it’s made sense and if you’ve read this far thank you but how or what am I eligible todo if found guilty (which they are) to appeal to virgin media? It’s disgusting they’ve put me on a new deal I didn’t want and also “forcefully “ put on it without my consent. The reason I want to be rolling contract is I want the new toob broadband but waiting for email to sign up but they need permission from the landlord which they haven’t given yet. I don’t watch tv or use the phone so paying for the services could half my bills
