on 21-01-2023 18:54
Leaving Virgin on the 30th due to it not being available at my new property - gutted.
Where do I send proof of new tenancy to have the early disconnection fee waived?
I’ve had the disconnection confirmed by email but it doesn’t mention this.
Answered! Go to Answer
on 21-01-2023 22:48
Hi @Anonymous
Hope you are settling into your new home.
You can either email HomeMovers@virginmedia.co.uk
or send paper copies to Virgin Media, Sunderland SR43 4AA
The accepted documents showing your new address are :-
bank statement, driving licence, insurance policy, mortgage information, rental agreement or utility bill
on 21-01-2023 22:48
Hi @Anonymous
Hope you are settling into your new home.
You can either email HomeMovers@virginmedia.co.uk
or send paper copies to Virgin Media, Sunderland SR43 4AA
The accepted documents showing your new address are :-
bank statement, driving licence, insurance policy, mortgage information, rental agreement or utility bill
on 22-01-2023 08:24
Hi @Anonymous,
Thank you for your post and welcome to our community forums. We're here to help.
It's a shame to hear that you're unable to take our services with you to your new home. If you requested cancellation due to being unable to take services at the new property then you should receive an email shortly after which is sent to the contact email address on the account, so please make sure you've checked spam/junk just to be sure.
If you don't respond to the initial email we would send send a follow-up/chaser email on day 7 after booking the disconnection, day 21 after booking disconnection, and then a final one on day 30 after booking the disconnection.
Please let us know how you get on and if you need further assistance.
Thanks,