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Problems disconnecting account.

Liznicholson
Joining in

My account should have been switched off yesterday, but it has not been.  Please help!

2 REPLIES 2

unisoft
Well-informed

@Liznicholson wrote:

My account should have been switched off yesterday, but it has not been.  Please help!


If you have an email with this date or proof from My Virgin Media under orders/appointments then keep as proof. Always handy when they try to charge you more till they can actually cut it off. 🙂

Do consider making Ofcom aware of the issue faced when trying to cancel by filling in their monitoring form here: Tell Ofcom

Ilyas_Y
Forum Team
Forum Team

Hey @Liznicholson, thanks for reaching out to us on the forums. 👋🏼

I'm sorry to hear about the issues with the account disconnection not going through. 😞
May I ask if you received a confirmation of cancellation through a notice period email when you spoke with the team to get this cancelled?
Let us know.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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