on 11-03-2023 11:23
My account should have been switched off yesterday, but it has not been. Please help!
11-03-2023 14:03 - edited 11-03-2023 14:05
@Liznicholson wrote:My account should have been switched off yesterday, but it has not been. Please help!
If you have an email with this date or proof from My Virgin Media under orders/appointments then keep as proof. Always handy when they try to charge you more till they can actually cut it off. 🙂
Do consider making Ofcom aware of the issue faced when trying to cancel by filling in their monitoring form here: Tell Ofcom
on 11-03-2023 16:47
Hey @Liznicholson, thanks for reaching out to us on the forums. 👋🏼
I'm sorry to hear about the issues with the account disconnection not going through. 😞
May I ask if you received a confirmation of cancellation through a notice period email when you spoke with the team to get this cancelled?
Let us know.
Kind regards,
Ilyas.