I am experiencing a problem with regards to my password for logging into my Virgin Media account. For some reason, the password that I had written down was no longer working. Therefore, I tried to reset my password. I received an e-mail link which took me to the page to reset the password. As I tried typing in a new password, it said that the password was invalid. I tried different characters and combinations and it always said the same thing (after a minimum number of characters were entered). In addition to this, I was unable to enter any characters into the second box/field ('Confirm Password').
Reading the forums, I see that this situation has affected others in the past. I couldn't see a posted solution. I had to phone up Customer Services (which in itself was awkward to find on the Virgin Media site, as it was hidden in a maze of FAQs) to ask them to change the password for me. While I am now currently able to sign into my account, I am wondering if I will once again have the same issue if I want to change my password in the future. Because of that, I thought it would be a good idea to create a new post, especially as it seems to be a common issue.
I am currently using an iPad Air 2 to access the site. I have the latest available operating system for the iPad. My browser is Safari (iPadOS version). I tried to use Chrome on the iPad but I experienced the same problem with the password. I fully expected this to happen as all browsers on the iPad have to be based on Safari, so they aren't really different. Also, I am currently unable to use a different system as I don't own any other, at the time of writing this. Therefore, I am unable to try a genuinely different browser.
Regards.
