Problem with account

[Orfesk]

Hi,

Ive just moved house and move my VM broadband with me. I have been given a new account number, however my old account is still linked to my email, so I’m not able to register/access my new account.

[Reece_MH]

Hi Orfesk,

Thanks for your post and a warm welcome to our Community Forums.

I'm sorry to hear your old account is still showing when attempting to sign in to your My Virgin Media. We can most certainly look into getting this transferred over for you but just to confirm, has your previous address now been completely cancelled, and has your new address been fully installed (Hub is active, and the service is being used)?

Thanks,

[Orfesk]

Hi, thank you for your response. 

Yes I already moved to new address and I moved whit me hab and is working. The engineer from Virgin was setting it up for me. 

[Ilyas_Y]

Thanks for the reply on the forums @Orfesk 🙂

I will assist you on this and getting this sorted for you and completing what we call a "Move and Transfer" for the MyVM details.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Hi there Orfesk, thanks for speaking with us today on the forums.

I'm glad we have been able to assist with the MyVM profiles.
As advised - it may take up to 24 hours for this to go through.
Other than that - always feel free to reach out to us for any query and we shall assist.

Kind regards,
Ilyas.