Problem in creating the account

[nubiaazul]

Hi,
I am a new customer. I tried to register to access my Virgin Media account and I wrote the email wrong by missing the letter (L) in gmail (***********@gmai.com) so I didn't get any verification e-mail and I could not change the email linked to my account number.

Please could you advise?

Thanks, Nubia

[Paul_DN]

Hi nubiaazul,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, I totally get your frustration being unable to set up an online account due to inputting the wrong email address, it can happen however I will be more than happy to help and get you into to Online Account, so I can do this I am going to send you an invite into a private chat, please look out for the white envelope to accept.

Regards

Paul.