Priority due to disability

[jacquildavies]

Good evening

I have read some posts about having priority due to disability/Chronic illness and think I may be eligible for this. Could I speak to someone privately to organise this please?

Thank you  😁

[Ayisha_B]

Hi @jacquildavies,

Welcome to our Community Forums and thanks for posting. 

We do offer a priority fault repair for our customers who have a disability or are vulnerable. The service is available where a customer has no dial tone or cannot receive or make calls on the landline phone, or when experiencing a total loss of broadband connection with no access to the internet. For more info on our Accessibility and Vulnerability Policy see here

I will pop you a PM now so we can take some details and ensure the account is appropriately flagged 🙂

Speak soon. 

[Ayisha_B · Accepted solution]

Thanks so much for providing the details as requested via PM @jacquildavies

I have flagged the account now and registered your requirements. For any fault related issues, we can get a priory repair booked and a technician out within 4 working hours going forward.

Let me know if you have any further questions 🙂

[jacquildavies]

Thank you very much Ayisha

[Ayisha_B]

It's been my pleasure 😄

[crany]

Hi can I get this added to my account too please?

[Ayisha_B]

Hi @crany, 

Thanks for your post. I will pop you a PM to discuss further.

Cheers