Menu
Reply
  • 3
  • 0
  • 0
maureenp
Joining in
612 Views
Message 1 of 6
Flag for a moderator

Primary/Secondary Account holder

Hi,

Virginmedia send paper bills addressed to me but when I try to download app/manage my account via MyVirginmedia,it keeps telling me I am a secondary account holder and denies me access!

Have tried to sort this via Chat but it doesn’t respond and I’m reluctant to phone.

Any ideas,please?

Thanks

0 Kudos
Reply
  • 19.23K
  • 1.68K
  • 4.22K
Very Insightful Person
Very Insightful Person
590 Views
Message 2 of 6
Flag for a moderator

Re: Primary/Secondary Account holder

with an account there can only be 1 account holder, to find out the primary email address linked to the account https://my.virginmedia.com/forgot-details/username would need to know account number and some other details..

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 3
  • 0
  • 0
maureenp
Joining in
575 Views
Message 3 of 6
Flag for a moderator

Re: Primary/Secondary Account holder

Hi

thanks for the reply but no joy = when I click on the link and enter account details,it immediately tells me,” this is a secondary account.”

think I’ll have to brave the phone call!

thanks

0 Kudos
Reply
Highlighted
  • 12.78K
  • 574
  • 1.73K
Forum Team (Retired) Kaz_A
Forum Team (Retired)
563 Views
Message 4 of 6
Flag for a moderator

Re: Primary/Secondary Account holder

Hi Maureen

Thanks for joining us on the forums 😄

I've popped a reply to your other post:

How do I find the email for the Primary account?

Pop back to me there and I'll do what I can to help out if you still need this help.

Cheers

 


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
  • 19.23K
  • 1.68K
  • 4.22K
Very Insightful Person
Very Insightful Person
561 Views
Message 5 of 6
Flag for a moderator

Re: Primary/Secondary Account holder

@Kaz_A oops wrong link 🙂

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

  • 12.78K
  • 574
  • 1.73K
Forum Team (Retired) Kaz_A
Forum Team (Retired)
548 Views
Message 6 of 6
Flag for a moderator

Re: Primary/Secondary Account holder

Phew @paultechy

When I checked it I realised I'd just linked it to my reply on Maureen's other post I had the horrors for a mo there wondering what I had actually linked it to lol.

What I didn't realise was that post had been deleted on the main forum as a duplicate message in line with forum guidelines, as not all are and the internal system we use to reply to customers doesn't show this. They used to get closed on the internal system we use to respond but this one slipped through the net.

I did PM the cust via that message and she has replied to this so we're on it anyway which is great!

Cheers anyway!

Kaz


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply