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runria
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Price

Why is price quoted via web chat different to online price - vivid 100 £32 online £38 via web chat agent
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Superuser
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Re: Price

This can depend online will be new customers deals, are you new customer?
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Superuser
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Re: Price

The price for standalone broadband 100Mb is £32 for brand new customers. At the end of the introductory period, this increases to £38.

£38 is, therefore, the existing customer price. Are you an existing customer?

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Forum Team
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Re: Price

Hi runria

Many thanks for getting in touch about the offers online and those via Webchat.

If you're looking online you may be looking at new customer offers and if you are an existing customer these will not apply to you.

The Webchat teams  would have looked specifically at your account if you are an active customer with us and would have offered advice specific to this giving you their best pricing.

I hope this helps!

Smiley Happy


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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