Price rise notification

[Nialli]

Is it correct that customers will receive notification of their April/May price rise on their billing date? So if my billing date is the 24th, I will get the notification on Feb 24th?

[Harley2017]

Do you have any mobile sim with that?

[Matthew_ML]

Hey Nialli, thank you for reaching out. 

There will be a Right To Cancel for all impacted customers, who can choose to cancel their contract within 30 days from receipt of their communication. Customers will not incur early disconnection fees if requesting their cancellation within this 30 day period.Customers will start to receive letters and emails from 26 January 2023.  

The letter will contain the information our customers need about exiting their contract and the final date they have to contact us to cancel. Thanks