Price rise letter but no email

[ajo]

I look after the account for my parents, they received a letter but no email.  Are they still getting a price rise, I thought there should be an email too?

[Ernie_C]

Are you expecting the email to say something different to the letter?

I only received a letter, no email.

Perhaps they’re only sending letters because of the very important information which is not only about price changes but changes to terms and conditions.

[ajo]

Just for conformation really. Post can get lost, its not recorded, thought the letter might be general. I thought I read somewhere that the actual price will be updated in an email.

[Ernie_C]

The letters contain all the information, tailored to each customer.