That clearly states your deal to be £28.25 a month, the only reason you're paying less is because there is credit on your account (presumably because you made a large payment up front for that line rental).
According to uSwitch you can get 100Mb for about £30 a month right now, such loyalty VM has to its existing customers huh!
Well i never phoned to complain about the increase but then yesterday my latest bill was produced and my loyalty discount ends on 4th dec so as my billing period is 22nd month -> i only got about £2 of the £6 discount meaning my bill (70mb broadband only as pay phone on line rental saver) was £20.07 instead of the £13.99 i'd been paying before the November £3.49 increase.
So this morning i've just phoned and customer services could see that my discount had ended so passed me onto customer relations (?) i think she said, guess its retentions, I pointed out that the phone is only ever used to call them and i just have it as the bundle offer works out better, she looked at what offers were available for me and came back with 12 months @ £13.00 !! Bargain, cheaper than i was paying pre increase !
Moral of the story is its worth phoning and whinging to retentions 😄
I recently received a letter from Virgin media offering to save me £32 a year by paying my line rental in advance. What they failed to take into consideration that when I paid last year's line rental in advance and it only cost me £164 instead of the "amazing value" £196 they now want me to pay.
So basically, they want to "save me £32 per year" on line rental by charging me £32 more on line rental than I paid last year!
I do not consider a 19.5% increase on the discounted annual line rental to be acceptable, when you consider that their full retail price of the line rental has only increased by 5.6% (which incidentally is still 560% more than the 1% rise in the UK consumer price index).
Back in 2010, the line rental was a more reasonable £11.99 a month, but now six years later, it has increased by 58% to £19 a month, which averages just under 10% per year increase. If I was getting paid 58% more than I was back in 2010 I probably wouldn't mind, but I'm not!
Having been with Eurobell/Telewest and now Virgin for well over 20 years, I am no longer surprised by their total lack of consideration towards their long term loyal customers.
I detest having to waste valuable time grovelling on the phone in order to receive a suitable price reduction, but it ultimately prevents me from having to switch providers and consequently lose numerous email addresses that I have been using for decades. I'm still annoyed that they removed (at very short notice) the free webspace that I had been using for years, and was one of the main reasons I have stayed with them so long.
Unfortunately, I feel it is only a matter of time before my patience finally runs out altogether, and I simply give up trying to annually renegotiate a satisfactory deal with Virgin media and take my business elsewhere.
I rang to complain about the price hike and tell them I was leaving. In fact I rang a few times on different occasions and not once did anyone say they were putting me through to retentions, or customer relations as they put it.
How come some customers get put through to them and others don't? They don't have any consistency at all. I've accepted a new contract with a very small discount because at the moment there is too much going on in my life to have to mess about trying to find a better offer and switching, but next year I'll be prepared and will definitely be changing to another supplier!!