Price increase

[Dlaw]

Hi, my tv package is increasing from April. I have been with V.M 25yrs is there no discount for existing customers loyalty if they cannot afford the increase. Or is it a case of leaving V.M or downgrading package?

[newapollo]

Hi @Dlaw 

You either need to negotiate a new deal, or place your 30 days cancellation notice.

Do your homework first and price up similar deals with other providers. Also determine what you actually need from VM.  Do you need the current level of speed?  Also look at if  you need a new sim. VM now have the Volt packages which  double your data and broadband speed, so it might be worthwhile taking out a lower broadband speed on a Volt bundle which would double your broadband speed . Are you hapopy with the TV service, or  don't you need all your current channels?

When you decide to renegotiate/cancel the best method and time to contact them is to call  150 from a Virgin landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues.

Choose option 4 retentions (thinking of leaving us) They are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract.

You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours, probably longer.