Price increase by 15 pounds monthly

[SamD1890]

I was shocked when i received a letter stating a 15 pound a month increase in my bill from May 2023. I currently pay 70 pounds a month. Can contracts be sorted out here via message with a mod? I absolutely hate phoning 150. Always had bad experiences and been lied to and ripped off in the past. Phoning 150 to sort anything out is a nightmare. 

can a mod pick this up and possibly sort something out? 

[newapollo · Accepted solution]

Hi @SamD1890 

I'm afraid the forum team don't have access to the systems to enable them to perform package regrades, cancellations or re-negotiate contracts.

You should be able  to negotiate the best discounts by speaking to retentions (thinkingh of leaving us) rather than regrades.

You could try using the online chat messenger (when it's available) on the right hand side of the following page

https://www.virginmedia.com/help/leaving 

If you don't want to be tied up on the phone you could also you can text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112.This often takes 4-6 hours- phone calls take priority. However, it's taking longer at present due to the price rise emails.