22-02-2023 19:37 - edited 22-02-2023 19:58
Having recently won a case against Virgin Media in which the ombudsman found they had failed in their duty of care toward me and forced them to honour a contract that they had confirmed in writing at £13 a month, How on earth do they think they can now increase my bill by £9 a month, this is once again a breach of contract and totally unacceptable. Would a manager from VM please respond.
on 22-02-2023 20:02
You have 30days (from the date of the letter I believe) to cancel all your services without penalty, if you don't accept the price rise.
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on 22-02-2023 20:27
No jappits I don’t want to cancel, I want them to honour my contract as instructed by the ombudsman, that did not include an increase of 70% VM have said they want to implement.
on 23-02-2023 08:28
Hi @concise thanks for your post in the Community, although we're sorry to hear of your disappointment.
I'd like to look into this further for you, kindly expect a PM from me to arrive shortly and respond directly when you can!
Many thanks