on 01-03-2023 14:12
Having received an email notifying me of a £6 increase on my £42 50Mbps and Anytime Calls package so I phoned retentions to negotiate a new deal. After about 20 mins of chat we agreed a £6 discount to negate the increase and a speed boost to 132Mbps. The discount would be from 1st May and the speed boost would be immediate. No new contract. So basically my current £42 package with a speed boost.
I have just received an email setting out the new deal. No new contract but no mention of the speed boost and a lower monthly cost of £36 rather than £42. So not what was agreed, but a saving of £6 on my current package. I would like the speed boost and am prepared to pay the agreed £42 so what should my next step be?
on 01-03-2023 16:25
Hi there @HughA
Thank you so much for your post and welcome to the community forums, it's great to have you back.
I am so sorry to hear that you have faced some confusion regarding your package. I'll be happy to double check this for you via a Private Message.
I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.