Anyone available to assist this one? Should be an easy process for customer not the run around.
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I suspect the reason is that PDFs are trivially easy to forge. For that reason, most organisations need to see either the original POA or a certified copy (normally a photocopy of the original, signed and stamped on each page by a solicitor who confirms that it's a true copy of the original). It's not sensible to send the original document by post (because of the risk of loss), so the sensible thing to do is to ask a local solicitor to make a few certified copies that you can send to those organisations where you want to act in place of your mother. They will all return the copy so you can reuse it.
That surprises me. I last used a POA about five years ago and, at that time, every single organisation I dealt with insisted on seeing a physical certified copy. Unless there's been a recent change I'm not aware of, there's no simple way of validating a POA from the numbers stamped on it by the Office of the Public Guardian, so I'm not surprised at a demand for a certified copy by post, even if there are some organisations that are less stringent in their requirements.
I agree with your main point, that emailed PDFs should be acceptable and there should be a secure means of validating such a PDF. But that would require a change in the law. Perhaps a letter to your MP would be appropriate? I very much doubt that you'll change VM's stance on this without a statutory basis as they're simply playing safe (or acting responsibly, depending on your point of view).
agree with you bromham. i had a lengthy spell dealing with power of attorneys. we only accepted originals/certified copy. no matter how much someone complained about it we wouldn't entertain general copies or emails. we even had someone send in a written power of attorney, yes physically written. it wasn't accepted and we didn't hear from the relative who had sent it in again.
i do remember someone going to their mp about it. it's going back a few years, but from memory the letter the mp sent to the complainant agreeing with us, was then sent to us by them with abuse written all over it.
the prevention of fraud is paramount. that is why these rules exist for all. too many up to no good and i've seen the effects of that too. as you know, power of attorneys can allow someone to take over anothers day to day financial responsibilities in whole or part. that should never be taken lightly by any organisation. any that do can find themselves in serious trouble during any audit/subsequent fraud.