Poor service on whatsapp

[Stuboyessex]

I have autism and need to use the chat facility. I wanted to negotiate a new contract. I've never experienced such poor service. I feel I'm not being listened to and no needs or requirements are being taken into account.

I also feel I've repeated myself several times. It's not nice feeling you're not being listened to but this is exacerbated because I'm on the spectrum

Have any other people had similar experiences? 

[Steven_L]

Hey @Stuboyessex,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm really sorry to hear of the issues that you're having trying to arrange a new contract with us, that is far from the experience that any of our customers should face when speaking to the team.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, would you like me to do that from here and we can get this looked into?
Regards,
Steven_L

[Stuboyessex]

Yes thanks.

I would appreciate that.