My Virgin media package was terminated on the 25/12/16. I was told twice by two different Virgin Media staff that I would receive boxes to return the equipment and that I would receive a cheque for the credit on my account. The account was terminated on the 25/12/16 and Virgin took a full payment on the 28/12/16. I'm due a refund of at least £74.99 from Virgin and I still haven't received it despite contacting Virgin twice about this. I want this resolved immediately otherwise I shall have to contact the Ombudsman. I still have the Virgin equipment and as yet still haven't received boxes to return it. This is extremely poor service. In fact it's the reason I left Virgin Media. Poor customer service and poor Media service.
I would assume that you called in November to cancel by giving your 30 days notice yes?
If so then you should have received a cheque for the credit on the account, can take a number of weeks to arrive, and would have started in late January to be sent out, since the last time payment was taken was in late December.
I would contact retentions over the phone and discuss with them, as obviously staff on here can't help you fully due to DPA, but they could offer you advice.
However once again you would probably be quicker calling.
Many thanks for taking the time to join us on the community and for getting in touch about the refund and the returns packaging.
I appreciate you need to discuss your former billing with us and you want to look into this.
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