Please enter valid bill details?

[G14NA]

Trying to change password for my account but keep getting enter valid bill details. i am entering them correctly so not sure why i keep getting this message 

[Zak_M]

Good morning @500yard, 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with changing your password. 

I can assist you with this, I will pop you over a PM so that I can get some account information.

Kind regards,

Zak_M

[sbains]

Hello, I'm experiencing the same problem. I'm trying to reset the password for my father's account but even after entering the correct details, the website still won't allow me to. Please help. Thank you.

[Gareth_L]

Hi sbains

Sorry to hear this 

How long have you been trying to change the password 

We did have an issue over the weekend which prevented people accessing online accounts 

Are you using this link

Gareth_L