on 30-03-2020 17:14
Trying to change password for my account but keep getting enter valid bill details. i am entering them correctly so not sure why i keep getting this message
Answered! Go to Answer
on 31-03-2020 12:59
this is for the website. ive not been able to log in as i have forgotten my password. so im trying to reset the password but keep getting the enter valid bill details message.
on 31-03-2020 10:08
Hello - I am sorry you're having this issue. To allow me to help you further can you please clarify are you able to log in then unable to change your password or are you trying to change your password using the forgot password option? Is this for the website or app?
on 31-03-2020 12:59
this is for the website. ive not been able to log in as i have forgotten my password. so im trying to reset the password but keep getting the enter valid bill details message.
on 02-04-2020 12:16
Is anyone actually going to help me?
on 02-04-2020 12:30
Hey G14NA,
Are you adding your account number with or without the leading zero? If you are using the leading zero, please try this without the zero.
Regards
Steven_L
on 02-04-2020 12:39
I'm not using a zero
on 02-04-2020 12:42
Thanks for coming back to me G14NA.
I will pop over a private message right now, please respond and I will be able to get your account unlocked.
Regards
Steven_L
on 25-05-2020 11:38
I am having the same issue.
Trying to reset my password, however it tells me the bill details are wrong and they are definately not.
Did this get fixed?
on 25-05-2020 11:59
Hi unrealfu
Thanks for posting. Apologies for the online account issue. Can you expand more on this for me, cable account, mobile account?
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 26-05-2020 00:18
Hi,
It's my broadband account which I cannot seem to access.
I want to upgrade my hub (I have one of the old ones) but I need to log in to be able to do it.