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Megan1
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Phone order - Help

I cant get anywhere with trying to figure things out or get any help. 

I signed up for a new phone with virgin they emailed me saying it went through and they needed some more information and gave me a number to call. I cant call because I dont have a phone and everyone I talk to just keeps giving me more numbers to call. 

I tried the help option and the live web chat but that didnt help and I cant understand the layout or where I would find the help I need. This is stressing me out and im struggling if I cant get help for virgin I have to look somewhere else but I liked virgin and the deals are the best ive found

Mod Edit: Post title changed to assist the community.

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Re: Phone order - Help

Hi Megan1,

Sorry to hear that you are having a problem with your order. You will need to get in touch with our Sales team by ringing in on 0800 052 2129 so the order can be checked. You can ring this Freephone number from any phone.

 

Kind Regards,

Terri

Virgin Media Forum Team


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