on 22-05-2021 17:13
Been trying to call Virgin Media for the last 2 hours and I'm keep getting cut off, even when the CS tried to call me back it cuts off after 20 seconds.
Looking online on Twitter several people are having the same issues, there is no online chat or any other way to speak to them.
Is it me on Vodafone having this issue or Saturday just a busy day at Virgin Headquarters and they can't handle the call volumes?
Answered! Go to Answer
on 26-05-2021 08:42
Thank you for getting back in touch with us @jalaldevil
I have been able to access your account details using your forum details to further look into your speed issue. In this case, I have booked an engineer appointment for you.
You can find details of this on your my VM account under upcoming orders and appointments. You can also amend the appointment there.
Please let us know how you get on.
Thanks,
on 23-05-2021 10:44
Hi jalaldevil,
Thanks for your post and apologies to hear that you are having an issue with phoning in. The lines can get busy sometimes but the team are working as hard as they can to reach you as soon as possible.
What were you calling about? Is there something we can help with from here instead?
Pop back and let us know.
Thanks,
on 23-05-2021 13:30
There have been Vodafone issues with calls getting dropped after a short time, in Hertfordshire at least, could be elsewhere too.
I think they've fixed it now (Sunday) but you could look at the status in your area using https://www.vodafone.co.uk/network/status-checker
Good luck!
on 25-05-2021 23:07
on 25-05-2021 23:11
If this is any interested here is the recent log from the router.
25/05/2021 17:43:34 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/05/2021 07:47:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2021 22:03:36 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2021 07:41:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/05/2021 20:58:13 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/05/2021 11:31:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/05/2021 06:33:51 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/05/2021 19:13:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/05/2021 08:32:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/05/2021 07:28:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/05/2021 04:27:15 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/05/2021 04:34:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 26-05-2021 08:42
Thank you for getting back in touch with us @jalaldevil
I have been able to access your account details using your forum details to further look into your speed issue. In this case, I have booked an engineer appointment for you.
You can find details of this on your my VM account under upcoming orders and appointments. You can also amend the appointment there.
Please let us know how you get on.
Thanks,
on 26-05-2021 09:31
Thank you very much, I just got the text message a few minutes ago confirming the schedule visit.
Very speedy response, thank you!
on 26-05-2021 09:41
Glad to hear this @jalaldevil.
Please let us know how the appointment goes and if you need any further help.
Thanks,
on 31-05-2021 23:13
on 01-06-2021 08:19
Thanks for coming back to us jalaldevil,
Great to hear all sorted 🙂
Do check in should you ever need us
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill