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Payments

Aiko123
Joining in

on ‎18-01-2023 14:13

Hi, I've made a payment of £55.50 for my latest bill for the wifi and the payment has gone through but it keeps saying that i still need to pay it even though i have already paid? Has my payment gone through or not

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3 REPLIES 3

Gareth_L
Forum Team
Forum Team

on ‎18-01-2023 16:47

Hello Aiko123.

Thanks for your payment and welcome to our Community.

Can we please ask how you made the payment please.

The online balance can take up to 24 hours to reflect any payments made online or over our Automated payment system.

Has the WIFI been suspended, or is it working okay?

Gareth_L

 

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Aiko123
Joining in
In response to Gareth_L

on ‎18-01-2023 19:31

The payment was made online on the virgin media website and no the wifi is still working and hasn't been suspended

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Alex_RM
Forum Team
Forum Team
In response to Aiko123

on ‎19-01-2023 08:22

Morning Aiko123,

I've had a look at things from our side today and everything looks to be fine now 🙂

If you do still need help with anything please let me know.

Alex_Rm

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