Paying off my old debt

[Scottcleverley1]

I was a customer years ago , I don't know my old virgin landline mobile or even account number , I'm currently in the process of sorting my life out and virgin have listed the last 3 years as missed payments ruining my credit score......but I can't contact them without the above details which is kind of frustrating me. 

I could however give them the address and postcode and my details but actually speaking to a human is currently impossible without my log in details. 

Any info be greatly recieved thanks 

[newapollo · Accepted solution]

Hi @Scottcleverley1 

Give the VM Collections team a call on 0800 052 0360.

They should be able to assist further.

[Ashleigh_C]

Hi there @Scottcleverley1

Thank you so much for your first post and welcome to the team, it's great to have you here. 

I'm so sorry to hear that you have faced this issue with your former account and a big thank you to @newapollo for their advice so far. 

Have you been able to contact our collections team at all in regards to this? 

Thanks again