Paying nearly double for bill and can't get anywhere

[Drakey1980chris]

Been on to customer complaints twice now.once earlier in the year and was told it would be escalated and a manager would call me.never did and case was put as resolved to my annoyance I have rung up again 2-3 week ago to get a reply off yes I can see issue of your bill being double and I'll get manager to re-imburse you and will put account back to what it should be,low and behold its still the same and nothing done.any1 shed any light on what to do next as they keep taking £131.50 instead of £59.37,cheers for any help Chris.

[Ashleigh_C]

Hi there @Drakey1980chris

Thank you for popping back to us and we are so sorry to hear that this has happened! 

I can see that one of our agents is currently chatting with you via a PM, please do continue to chat with them via the PM and they will do all they can to assist. 

Thank you.