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bettyswolloks
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Paying by standing order

Hey all, I've set up a little standing order to cover my bill. The payments are showing up on my account as credits and my account is all up to date. But I keep getting hit by direct debit for an amount, the amount varies for some reason, and I don't have a direct debit set up.

Any idea what's going on?

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Message 2 of 10
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Re: Paying by standing order

Hi Bettyswolloks, 

Sorry to hear there's some concern regarding your payments. 

Could you confirm what services this is for exactly?

If you've set up a standing order that covers the amount the bill is then no Direct Debit should be taken, if the bill comes through as more than the amount you've set up for the standing order then the remaining balance would be taken via Direct Debit. 

You would have a Direct Debit set up for this to be happening however, this is usually set up when you first take out the services. 

Let us know and we'll do what we can to help. 

Emma_C - Forum Team
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bettyswolloks
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Message 3 of 10
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Re: Paying by standing order

This is for my tv, broadband and phone. For all my virgin media.

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bettyswolloks
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Message 4 of 10
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Re: Paying by standing order

I had a direct debit set up when I started yeah, but cancelled it. 

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Message 5 of 10
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Re: Paying by standing order

Thanks. 

The amount of your bill can change due to extra services like a premium rate call or buying a movie, so if the amount is over the standing order then the rest would be taken by Direct Debit and one would be set up for this to happen. 

Would you like us to check this via a personal message? 

Emma_C - Forum Team
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bettyswolloks
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Message 6 of 10
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Re: Paying by standing order

Yes please.

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bettyswolloks
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Message 7 of 10
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Re: Paying by standing order

My limit of 180 went up due to the extra payments I've made. I've not used any of that on services.

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Tudor
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Message 8 of 10
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Re: Paying by standing order

Maybe you thought you cancelled the Direct Debit with VM. That’s not the way to cancel a Direct Debit, the correct way is to cancel it with your bank, VM cannot do this. Unless it is cancelled with your bank it is still in existence, perhaps for ever, even if VM do not call for any funds. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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bettyswolloks
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Message 9 of 10
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Re: Paying by standing order

I know how to cancel a DD.

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bettyswolloks
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Message 10 of 10
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Re: Paying by standing order

Hello? ive supplied all the details I was asked for in a DM, now what?

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