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Jakeaby · ‎10-07-2022

I Have just noticed an outstanding bill of £33 from back in 2012, I no longer use virgin media's services so I no longer have any account details. Tried numerous times to contact via phone calls but I can't get through without account details. It's like they don't want me to pay the outstanding bill? Can anyone advise. Thanks

newapollo · ‎10-07-2022

Hi @Jakeaby

Give the VM Collections team a call on 0800 052 0360.

They may be able to assist further.

As far as I'm aware they are closed Sundays and bank holidays.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo · ‎10-07-2022

Hi @Jakeaby

Give the VM Collections team a call on 0800 052 0360.

They may be able to assist further.

As far as I'm aware they are closed Sundays and bank holidays.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Carley_S · ‎10-07-2022

Hi @Jakeaby

Welcome to the community.

Sorry to hear you've not been able to get in touch with us to discuss an outstanding bill. As newapollo has kindly advised, you can give our collections team a call. They are open 8am - 8pm Monday to Friday and 8am - 6pm on Saturdays only.

Here to help 🙂
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Carley

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Paying an old bill