I have a new account which hasn't gone live yet, but no security questions have been set up so I have limited access. I was supposed to receive a password verification email from which I could get these set up, but after several attempts with the customer service agent nothing has come through to my inbox or junk. I am wondering if the person who set up my account initially made an error in my email address, but the CSA could not verify over the phone what the email was on the system...because I hadn't passed the security questions....because they hadn't been set up yet via the password verification email.
How can I best get this resolved? If the email address on the system was entered incorrectly, there is no way I would be able to receive the correct messages to set up security questions and access my account in the future
