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Sistrong
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Password on account

I asked for a reminder of my account password, having failed a check with Customer Services.

I have just received a letter with a reminder on it. The letter stated that my Virgin Media verification Password is “        “,  ie the password space was completely blank!

what can I do? Customer Services will not talk to me without correct answers to this, and I have yet to have paid a bill, so there is no financial information for them to check.

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Forum Team
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Re: Password on account

Thanks for your message Sistrong,

 

Sorry to see the struggles you've been having with our services, I'm happy to look into this for you.

 

Check out the purple envelope in the top right hand corner for a PM from me

 

David_Bn

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