Password for Telephone Support

[Anonymous]

When calling customer support on 0345 454 1111 you're asked for a few digits from your password that was setup when first using the service. I can't remember this and any attempts to talk to the customer services team in India about it go nowhere.

I read on another post that I can be sent this information in the post. Could someone help with this please?

[John_GS]

Hello Midnightshadow,

Thanks for joining me on PM. Just to update the thread, this was sorted.

If you do need further assistance, please pop us a public post and we'll be more than happy to help.

Kind regards,

[Macca21]

Hi, I've had issues trying to get through to telephone support when I have very little idea what the password I created a decade ago is. Can you help me get this sorted through the mail too?

Really appreciate help here as the secondary validation route is pretty tortuous.

Thanks .

[Steven_L]

Hey @Macca21,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I would be happy to help get this sorted for you today but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L

[Steven_L]

Thanks for confirming your details over private message @Macca21, I have now requested that a password reminder letter be sent out to you in the post and this should be with you in the next 7 days.

Regards,

Steven_L