on 26-01-2022 12:21
When calling customer support on 0345 454 1111 you're asked for a few digits from your password that was setup when first using the service. I can't remember this and any attempts to talk to the customer services team in India about it go nowhere.
I read on another post that I can be sent this information in the post. Could someone help with this please?
Answered! Go to Answer
on 26-01-2022 14:34
Hi d4nmoss,
Thank you for your post and welcome to our forums.
You can reach our team and go through secondary account security if you are the account holder, and you can request to change this. It takes up to 5 working days via royal mail, let us know if you wish for this to get sent out .
Zoie
on 26-01-2022 14:34
Hi d4nmoss,
Thank you for your post and welcome to our forums.
You can reach our team and go through secondary account security if you are the account holder, and you can request to change this. It takes up to 5 working days via royal mail, let us know if you wish for this to get sent out .
Zoie
on 27-01-2022 08:14
Hi Zoe,
Thank you for your response. Yes please, please get this sent out and let me know when complete.
Many thanks,
Dan
on 27-01-2022 10:28
Thank you for your response @Anonymous.
In this case, I have sent a private message in regards to this. Please lookout for the purple envelope on the top right hand corner and provide a response when you can.
Thanks,
on 27-01-2022 10:54
Hi,
I've received your message and replied.
Many thanks,
Dan
on 27-01-2022 12:56
Thanks for your response @Anonymous.
I have sent a message back. Are you able to see this?
Thanks,
on 27-01-2022 13:10
Hi there,
Yes, I've replied. I don't think it's necessary to send multiple messages on the forum. We'll continue discussions over the private messaging function.
Many thanks,
Dan
on 27-01-2022 16:39
Glad to have been able to help @Anonymous.
Please do not hesitate to contact us if you need any further help.
Thanks,
on 31-05-2022 17:26
Is it possible for you to send a password for telephone support
thanks
on 31-05-2022 19:29
Hi Midnightshadow
Thanks for posting and welcome to the community. I'll be happy to help with this here.
I'll send you a PM now.
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