Menu
Reply
  • 3
  • 0
  • 0
mehdisebti
Joining in
263 Views
Message 1 of 6
Flag for a moderator

Package never came to return equipment

Hello,

I have a broadband connection provided by Virgin Media

I gave Virgin notice I would be moving out of the country permanently on the 5th of September over 2/3 weeks ago.

I was told I'd receive a box to return my packaging. I have not received it. I spent 2 hours on the phone with customer service this morning and they say that, because they've already sent the box 2 weeks ago, I will be charged. Again, I have never received the box, and I am leaving permanently tomorrow.

Please, can you help me solve this problem, I don't need this stress added to the stress of moving homes.

0 Kudos
Reply
  • 12.78K
  • 574
  • 1.73K
Forum Team (Retired) Kaz_A
Forum Team (Retired)
223 Views
Message 2 of 6
Flag for a moderator

Re: Package never came to return equipment

Hi mehdisebti
I do hope your home move went well

Many thanks for joining us on the forums and welcome to the community.

I can see that you spoke to a colleague of mine after you posted and they have raised this issue for you.

They have also advised to return this to a Virgin Media store instead.

Did you do this? If so can yo let us know what store and when?

Many thanks

Karen


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
  • 3
  • 0
  • 0
mehdisebti
Joining in
215 Views
Message 3 of 6
Flag for a moderator

Re: Package never came to return equipment

Hi Karen,

I returned the box to the Virgin media store in Victoria center, Nottingham. I believe it was on the 4th of September or around that date. I trust now that I won't be charged for the box.

Kind regards,

Mehdi

0 Kudos
Reply
  • 2.23K
  • 50
  • 64
Moderator
Moderator
196 Views
Message 4 of 6
Flag for a moderator

Re: Package never came to return equipment

Hi there, once this has been updated on our system any charges will be removed.

 

Thanks

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply
  • 3
  • 0
  • 0
mehdisebti
Joining in
188 Views
Message 5 of 6
Flag for a moderator

Re: Package never came to return equipment

Thank you Nathan, please keep in touch.

 

Regards,

Mehdi

0 Kudos
Reply
  • 2.23K
  • 50
  • 64
Moderator
Moderator
182 Views
Message 6 of 6
Flag for a moderator

Re: Package never came to return equipment

You're welcome, let us know if you need anything else.

 

Thanks

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply