I’m hoping this gets picked up by a VM person that can/will actually help or sort it out.
we have recently moved home and about 2 months ago my old deal expired. I was advised to wait until we moved to setup a new deal, tied in to the reconnection at our new house.
the package price went up to £93, but we sucked i it up for a couple of months.
we moved house last week and once I knew the move date, I called to arrange the reconnect and sorted a deal out. This alone took a hour!
we were connected this week with no drama, but the engineer mentioned there were two boxes on the job sheet. We only wanted our V6 connecting as we no longer needed the TiVo, so he took that away.
when I checked my account, I have my old package still in place, same £93 two boxes and an oomph sim, which we have also removed.
I have a new contract emailed to me with the new deal on, listed out etc.
I spent a hour and a half on the phone yesterday. Spoke to three people, and was then cut off. I was offered a call back by the third “should we get cut off” but this never happened.
I’ve emailed the contacts I have where the new contracts came from with no joy.
can someone from VM please contact me please? I just can’t waste a hour at a time in the day trying to resolve this…
