So I've recently moved house and called VM to transfer my services to my new address. I was told there'd be a £20 charge for moving addresses, which is fine.
When my first bill came I expected my usual package (£41.25) + moving charge (£20) = £61.25. Minus the credit I was owed from my last address (£16.50) and my bill should've come through as £44.75.
However, it seems I was charged an additional £53.62 for a 'Package change' - one that I don't recall making at all??? All I had requested from VM was a change in address. Where did the package change come from??? My bill says I was charged for adding Mb100 fibre broadband and Telephone line rental - these were already part of my original package. They were not new services to be 'added'. They are already included in my £41.25 package. Which I paid for.
First bill at the new address came to £98.37.Really don't understand why I had to pay this when all I asked for was an address change.
