on 12-09-2022 14:57
2nd POD promised, but next day there was an email with my new contract changes which included 2 pods, and phone removed, itemised phone now?
And ... £25 installation or activation charge. None of the above was mentioned to me when the order for the pod was taken and my package includes up to 3 pods.
Phoned up to get the charge removed. Lets say we were at cross purposes, the guy spoke about the charge for the sim, I don't have mobile with Virgin. Discussion went round and he said he'd talk to someone.... anyone else had this issue resolved?
on 12-09-2022 16:59
Apologies for the issues faced sweets999,
Welcome to the community.
Can I ask regarding this, is the charge from the Pods at all? As we usually don't charge for that?
Secondly has there been a technician call out recently?
Let us know,
on 12-09-2022 18:55
Yes, guy came to do repair on the 6th, had problems with tv, phone and broadband since plugging in phone to router. Repair involved changing the signal filter, which I now understand means that the phone and broadband can both work.
I received an email that day confirming the repair had been done successfully and that the broadband was now in good order. No mention of charge.
The email charge and change of contract happened on the 9th, after the POD request.
Hi Me, | ||||
Quick recap of what you now enjoy: | ||||
|
AND
Your new monthly bundle cost is: £35.00*. |
Your next bill will be £60.00* which includes £0.00 to cover your changes up until your next bill period. There is also a one-off charge of £25.00 for installation or activation. |
on 13-09-2022 08:16
Hi sweets999, thanks for getting back to us.
Sorry to hear of the unexpected charge. I would like to take a closer look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R