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Donata2020nn
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Overpayment

Hello Virgin

When you send for me cheque with my overpayment?

 

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Forum Team
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Re: Overpayment

Hi Donata2020nn, 

Thanks for your post and welcome to our community. 

Could you expand a little, is this due to you cancelling your services or have you made an extra payment? 

If it's due to you cancelling and being due a refund then this would arrive within 40 days of the account being closed. 

If it's because you have made an extra payment and we've manually requested the refund this would be with you within 10-14 working days. 

Let us know if you need further assistance. 

Emma_C - Forum Team
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