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Overcharged

jo38
Joining in

on ‎24-05-2022 09:28

Offered upgrade from M100 to M200 for new monthly price of £33.55 pm - I have the order to prove this.

I've received my new bill and I'm being charged £57.55!!!

Customer Service say they can't do anything and to ask for help online as this was an online upgrade

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Reece_MH
Forum Team (Retired)
Forum Team (Retired)

on ‎24-05-2022 11:47

Hi @jo38,

Thanks for your post, and a warm welcome to our Forums.

I'm going to need to get some more details from you to take a look into this. Please look out for my PM in the top-right of our forums in the purple envelope.

Thanks,

Reece - Forum Team


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