Overcharged!

[ShouldveGoneSky]

I'm on the verge of leaving my new contract as I'm fed up of Virgin's terrible customer service.

My last 18 month contract ended in January. This was shortly after I received my price-hike letter which was convenient for me as it meant that I could shop around. As a final enquiry I decided to see if Virgin could match any deals I'd found, so after spending 2 hours on hold I was able to contact someone who offered me a new contract - the £59 big bundle at the deal price of £33 a month, fixed for 18 months. I thought this was very reasonable and I accepted.

Surprise, surprise... I've now received my first bill of £59 and after looking at my statement my new deal states the monthly cost of £59 a month.

In my eyes virgin has already voided the contact, is this the case? If so, this gives me grounds to leave without incurring any exit fees.

I'm so disappointed that I went with Virgin over Sky. I just hope the satisfaction of telling my family, friends, co-workers and anyone looking for broadband deals to avoid Virgin like the plague will help ease some of my disappointment. 

[japitts]

If you were genuinely offered a package for £x/month, then VM would need to honour that, and there are various ways & means to go about rectifying that.

The issue could be in proving that you were offered that particular deal - what proof do you have?

[Kath_F]

Hi SHoulveGoneSky, 

Thanks for your post and welcome to the forums. It's great having you on board with is in the Community although we are sorry to hear that a deal you agreed to hasn't been applied. 

We can certainly take a look at our systems to see if there is any note of the offering. If so then we can ensure things are applied correctly. 

In order to help further, I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,