Over charges again

[Paultall]

I’m at the end of my contract and contacting VM customer retention department is a full days challenge 

but on the plus side I looked at the contract I agreed to in January for the last 6 months of the contract and have found that what was offered and what has been charged are 2 very different things 

£8 off your next 4 bills and a reduction of £5.75 per month for the 6 months has not happened ! 
the first month ( February) bill was around £10 less not 13.75 and since then all bills have been at old price ( pre January) 

this seems to be the only place virgin put there mistake right. 
I’ve spent 7 hours today trying on what’s app chat to sort this. 
my phone and I are worn out ! 

[Kath_F]

Hi Paultall, 

Thanks for your post and thanks for coming back to us in the Community. I'm sorry to hear you're having an issue with your billing. We can certainly check this out to you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,