on 21-02-2019 17:57
Hi i own a flat which was previously rented out. The outside cable cover is missing. As the property is empty and the tenants are long gone is there anyway of getting a plastic cover attached?
Answered! Go to Answer
on 23-11-2020 22:47
Hi, would it be possible to also help me out with the outside grey box cover please? The wiring is really exposed and looks bad. The half round box back plate is screwed to the wall but cover is missing.
thank you
on 24-11-2020 11:10
Hi Dune7,
Thank you for reaching out to us in our community, I am sorry to hear you that the brown omni box cover has come off, this is something I can help get replaced.
I will be more than happy to help, so I can access your account I will send you an invite into a private chat, please click on the purple envelope to accept.
Regards
Paul.
on 31-12-2020 10:29
Hi my outside box cover is missing leaving all the wires exposed.
Regards
Tina
on 01-01-2021 09:18
Hello TinaLewis29 and Happy New Year.
Sorry to hear about the missing cover outside, can you tell us whether you're experiencing any faults at the moment or is it just the cover that's off? Is the cover still there but not attached?
Thanks,
Lisa
on 01-01-2021 14:57
Hi Lisa
No faults the cover has gone missing. Am I able to buy a replacement?
Regards
Tina
on 01-01-2021 15:02
I'm going to send you a Private Message so I can grab some details and take a look. Please reply back to it:)
Thanks,
Lisa
on 01-01-2021 17:18
Update: Thanks to great service by the monitors of this forum, the ugly broken grey box with missing cover and sprawling wiring was replaced with a shiny new smaller white one.
A couple of issues due to not having a Virgin account at the property as it was between tenants and the previous account holder not authorising the change but that was resolved by the Virgin assigned agent setting up a non account holding job for the techs doing the work.
A happy helpful tech arrived did the work without needing me around and left with a neat and tidy new smaller white sleek box and hidden wiring.
This forum is definitely the way to go for help and personal offline correspondence was regular, helpful and got the job done. Thanks very much.
on 28-01-2021 15:06
Hi,
I too have a similar issue, I moved into a newbuild property and the virgin wiring is all exposed, all other houses have the omni boxes installed to cover up all the wiring. I wondered if you could help with the issues as it seems our property has been missed.
Thanks,
Chris
on 28-01-2021 22:46
Hi, my outside box is also missing and currently being rained on. There are also quite a few bare exposed wires and our internet has been cutting out intermittently as of late. Please can I get a PM to discuss this further?
on 30-01-2021 13:02
Hi denby5,
Thanks for posting, and sorry to hear the wiring is all exposed.
I've not been able to locate any account details for you, if you can pop me over a private message with your address details I can arrange for someone to sort this 🙂
Alex_Rm