on 23-04-2022 16:41
Just seen that the cover is missing on the external cable box.
Can you send someone out to fit one please
on 24-04-2022 08:43
Hi Nick, welcome to the community!
Thank you for posting to bring this to our attention - so sorry to see this!
I will send you a PM to take a few account details and get this sorted for you ASAP.
You will find the PM in the top right corner of your page, in your Inbox.
All the best!
on 26-04-2022 11:47
Hi All, thanks to Nickuk for PMing with me!
An appointment has now been booked in the first available slot.
You can view and manage appointments via your My Virgin Media account here.
If you need to arrange and are unable to via the app for any reason, you can either do this by responding on this thread and one of the team will offer support as soon as possible, or you can give us a call on 0345 454 1111 / 150 from VM landline if it is urgent!
I hope the appointment goes well. Please do let us know if there is anything else we can help with.
All the best!
on 22-01-2023 16:13
on 22-01-2023 20:21
No problem, have you tried the person who replied to me above?
on 23-01-2023 08:16
Hey CocaMoy, thank you for reaching out and a warm welcome to the community I am sorry to see you are having some issues with the cover.
I am going to send you a PM so we can look into this and get this fixed for you.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 23-01-2023 13:07
Hey nickuk, thank you for confirming the tech appointment.
Please do keep us updated on how this goes. Thanks
Matt - Forum Team
New around here?
on 23-01-2023 17:04
Im all good Matt.
received a new cover a while back now.
on 24-01-2023 10:05
on 24-01-2023 12:08
No problem at all. Thanks
Matt - Forum Team
New around here?