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JR01
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Outbound Team

Hi there 

New to this but here goes.  Unfortunately have given notice to leave Virgin but had missed call from virgin media. When I call to ask they say perhaps it outbound team. Who are these elusive team and can they contact me again?

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Superuser
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Re: Outbound Team

they might call you again - they might not - they select some who have given notice to see if a deal they offer will make you change your mind

no way to contact them so all you can do is wait - if they dont get in touch again then your notice stands

____________________

Tony
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Superuser
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Helpful Answer

Re: Outbound Team

They might call you again.

You can speak to Retentions, the group that handled your cancellation, and ask them to complete a form for Outbound Retentions to call you back but that’s still no guarantee that they will call you back.

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