Can someone help,
I realised that I was being overcharged by VM and when shopping around I saw that the cost for a BB and Landline connection was much cheaper elsewhere.
When I advised that I wanted to leave (after 20+ years) the outbound retention team called and said that they note how long I have been a customer and wish to make me an offer. They asked what I had been quoted and said that they could come within £3 of my offer. Given the overall good service I had from VM, I said that I wanted to consider and asked that the outbound called who sounded Geordie call back the following day, which he said he would. Asked if he could put offer in writing and was advised that they were not allowed to put in email on discuss over the phone.
I have waited for over a week for a follow up call. When I have spoken to the 0345....1111 *4 *4 retention team number they say, that they have no record of the conversation and the best contract/deal they could offer is £10 less a month than the amount I am on.
No one would confirm or deny that such people exist. I wanted to accept the agents offer and now I am being denied that right.
I would appreciate some help here.
