Out of contract - renewal seems expensive, what do you think?

[alistairgd]

My contract expired last October so I phoned today and was offered the same package at a reduced price of 91.99

Virgin TV V6 Box, Powered By TiVo, Maxit TV, Personal picks, Kids Pick
M250 Fibre Broadband
Talk Mobile 2 Talk More Evenings and Weekends Telephone Line Rental

I don't have a landline so the phone stuff is not required.
Don't know or need Maxit TV, Personal picks, Kids Pick

£91.99 seems a lot for basic telly and 250Mb internet...?

Any views?

Thanks.

[Kain_W]

Hi there alistairgd,

Thanks for your post and welcome back to the community.

To clarify is that for the same package?

Regards,

[alistairgd]

Yep, like I posted  above, it’s the same package. 

[Cawsie]

Phone retentions and cancel your contract. Pretty sure they'll ring you in a couple of days and offer you something better.

Your offer sounds poor. 

[japitts]

VM's telephony products attract generous multibuy discounts, so it's often cheaper to have them than not. Your decision whether you use them or not.

Maxit is top-tier TV, so if you only want "basic telly" then that's potentially unnecessary. Do an audit of the channels you watch, and see if the base-tier Mixit will suffice.

The channel guide is at the bottom of https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide 

[alistairgd]

This is very helpful, I will consider the TV channels, I could probably move down to Full House without any pain at all.

Do you happen to know what the cooling off period after signing a new contract is as I am not going to be able to deal with this for another week or so.

[japitts]

Full House is a legacy product no longer sold. There are now 2 TV tiers - Mixit & Maxit, with the Personal Picks option providing some grey area in the middle.

Statutory cooling off is 14 days.

[Kain_W]

Thanks for the response there,

As advised above get in touch with our team to see whether they can re-negotiate the package for you and look at package options.

Regards,

[alistairgd]

Hi Kain

Thanks for this. Which team are you recommending I get in touch with to negotiate a more competitive package?

[japitts]

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@alistairgd wrote:
Which team are you recommending I get in touch with to negotiate a more competitive package?

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Almost certainly Retentions. 150 from a VM phone, 0345 4541111 from any other phone, and choose the "thinking of leaving us" options.