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Order

William060993
Joining in

on ‎12-09-2022 23:09

Hi there 

 

I placed an order for broadband over a week again and I have not heard anything back. Wjo do I contact? 

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎13-09-2022 00:11

Hi @William060993 

You should try calling the pre-installs team on 0800 052 1734.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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VM-Jon
Forum Team
Forum Team

on ‎13-09-2022 07:02

Hi @William060993 ,

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

on ‎13-09-2022 08:21

Hi @William060993,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you've not heard anything back about your order! 

I can see that @newapollo has been able to assist that you call out Pre-Install team. Have you been able to get in touch with them about your order? They will be able to see if the order has been processed correctly and if the details are correct on our system.

Please keep us updated and let us know if there's anything else we can do to help.

Thank you.

Paulina_Z
Forum Team

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