Showing results for 
Search instead for 
Did you mean: 

Order summary errors and duplicate pre-contract emails and now nothing

Joining in

Hi, i placed a renewal order and received 2 emails containing pre contract documents, one was the old tariff, the second was the new and correct details.

Then a third email with the following placeholder tags in that doesn't give me any useful information:

Hi {first_name},

Thanks for choosing Virgin Media. Now you can enjoy a package that it's just right for you. Because one size doesn't fit us all, right?

Order reference:
Order date:
New Services:
Removed Services:
Installation address:
Estimated activation date:
Payment summary
New monthly payment£{recurring_charge}*

You’ll get your first bill within a month of your new package starting. It may vary a little from your new monthly rate, as it covers:

  • The days between your services starting and the bill being generated (meaning you may be due a charge or credit on the first bill)
  • A month in advance

Joining in

Are there any moderators that can help with this? Thanks

Hi skivingscholar,


Thank you for your post and welcome to our community.


I am sorry for any confusion caused by the contracts received. 


I will send you a private message now so I can help further.


Please look out for the purple envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team

New around here? To find out more about the Community check out our Getting Started guide