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Order summary errors and duplicate pre-contract emails and now nothing

skivingscholar
Joining in

Hi, i placed a renewal order and received 2 emails containing pre contract documents, one was the old tariff, the second was the new and correct details.

Then a third email with the following placeholder tags in that doesn't give me any useful information:

Hi {first_name},

Thanks for choosing Virgin Media. Now you can enjoy a package that it's just right for you. Because one size doesn't fit us all, right?

 
 
Order reference:
CH{sign_up}
Order date:
{order_date}
New Services:
{new_products}
Removed Services:
{removed_products}
Installation address:
{installation_address}
Estimated activation date:
{activation_date}
 
Payment summary
New monthly payment£{recurring_charge}*

You’ll get your first bill within a month of your new package starting. It may vary a little from your new monthly rate, as it covers:

  • The days between your services starting and the bill being generated (meaning you may be due a charge or credit on the first bill)
  • A month in advance
2 REPLIES 2

skivingscholar
Joining in

Are there any moderators that can help with this? Thanks

Hi skivingscholar,

 

Thank you for your post and welcome to our community.

 

I am sorry for any confusion caused by the contracts received. 

 

I will send you a private message now so I can help further.

 

Please look out for the purple envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team


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